Apple Field Service

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Field Service

Apple at Work.

Modernising Field Services.

Best for Users

Field service workers do their best work when they have the best tools. With iPhone or iPad employees can be more productive, engaged, and safe while at work.

>> One device, multiple use cases.

>> Dynamic information at your fingertips

>> Integration to core systems

>> Real-time communications with colleagues and customers

Best for IT

Apple hardware and software are designed together to make advanced security seamless for users. And Apple fits easily into your existing infrastructure, no matter how many devices you run. So, your employees can use their devices wherever they are.

Seamless, secure, at scale.

>> Security and privacy at the center of design

>> Powerful developer tools to create custom apps

>> Built-in frameworks enable IT to manage security systemwide

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Empower your field service teams with

Apple’s intuitive technology and Presidio’s

end-to-end support.

TALK TO OUR TEAM

Presidio for Field Service

Presidio helps empower field service teams with secure, ready-to-go Apple technology—fully integrated into your existing systems and scalable to your needs. As an Apple Authorised Enterprise Reseller, we provide end-to-end lifecycle services, ensuring your mobile workforce stays connected, productive, and supported, wherever the job takes them.

>> Full lifecycle device management services
>> Zero-touch deployment with Apple Business Manager
>> Secure deployment at scale
>> MDM: fully managed service
>> Remote device provisioning, Ready-to-use devices
>> Custom application development and integration services
>> Flexible procurement options using Apple Financial Services (AFS)
>> Consistent experience through Device as a Service (DaaS)

Field Service Areas Supported by Presidio

Telecomunications

Field technicians, network installers, and maintenance workers who travel to install and repair communication infrastructure.

Construction

Workers include construction site supervisors, engineers, and skilled laborers who often work at various job sites.

Utilities (Electricity, Water, Gas)

Utility maintenance workers, meter readers, and emergency repair crews who work on-site at various locations.

Environment Service & Civil Engineering

Environmental consultants, inspectors, and researchers who perform field assessments. Government operated civil engineering departments with field workers that perform all the same use cases as private construction employees.

Mobile Productivity

Connected to everyday functions:

A common need when working remotely is to stay connected with everyday processes. Apple devices allow field workers to access regular business functions like email, messaging, and company directory, and gives them to ability to book holidays and record or submit expenses while remote.

Critical information on demand:

Being productive while mobile also means being able to access critical information on demand. With Apple devices connected to the systems of record, 2-way updates happen in real time, meaning the right data is served up to the front line worker at the right time, and the results from the field are available immediately across the organisation.

Remote expert support:

When a technician needs to consult a colleague, iPad or iPhone make it possible to pull in a remote expert who can virtually support them to resolve a complex task, achieving a higher level of first-time fix rate.

System testing and sign-off:

Connected via Wi-Fi, Bluetooth, or even using a direct link, Apple devices can enable system testing and sign-off to be done right onsite. Instead of filing a report at the end of the day, the technician can return the equipment to production immediately and notify the customer upon job completion.

Field Service is Rapidly Evolving

As an Apple Authorised Enterprise Reseller (AAER) in Ireland, Presidio’s Apple certified experts deliver end-to-end services, based on a deep understanding of the Apple ecosystem.

Presidio provides procurement, build, implementation, management and support services for macOS, iOS, iPadOS and watchOS.

Presidio also offers subscription-based Apple services, Apple Managed Services, Apple Professional Services, project management, app development and the right AppleCare solutions for your business needs.