AppleCare offers enterprises with expert 24/7/365 telephone technical support and additional hardware service options from Apple
From 24/7/365 phone support to priority onsite repairs, you’ll get personalised assistance from Apple experts who can keep your IT operations running smoothly. There are several different packages that can be tailored to suit the IT requirements of each business.
AppleCare allows customers to plan, design and maintain their IT environment with ease and efficiency. AppleCare provides customers with increased end-user satisfaction and peace of mind. It also assists businesses in achieving optimum results from the use of Apple products within their enterprise environment.
With AppleCare for enterprise, you will have your own AppleCare account manager to help you review your IT infrastructure, track issues and provide monthly activity reports. The support will provide you with expert IT support by phone or email on software and hardware. It will also cover more complex issues such as active directory and mobile device management (MDM). AppleCare for enterprise provides on-site next day hardware service for 2-3 years after your purchase. This will greatly minimise down time on offline equipment within your business.
AppleCare OS Support gives you 24/7/365 support. You can choose the level of support required to suit your business needs. AppleCare OS Support also provides cross-platform integration support including, active directory and mobile device management (MDM). It also provides technical account management
- One stop for expert technical support
- Expert IT support 24/7/365
- Hardware on-site next day service
- Additional Apple hardware service options
- Software support included